Background / problem

Hotels receive a significant number of post-stay invoice requests that currently require manual handling. Today, these requests come through email and Treema, and when the Front Office team is busy they are often handed over to the Reservations team for follow-up. This creates extra coordination between teams, slows response times, and increases back-and-forth communication with guests. As a result, a routine request type continues to consume operational time that should only be needed for exception cases.

User story

As a hotel operations team member, I want guests to submit invoice requests through a self-service form so that invoices can be generated automatically from the standard PMS guest-ledger report and team involvement is limited to exception cases.